Cookie Policy
ABGEN – Luxury Services Intermediary
Last Updated: October 21, 2025
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing website usage, and enabling certain functionality.
As an intermediary platform for luxury services operating in Italy and serving EU customers, we strictly comply with the EU Cookie Law and GDPR requirements for cookie consent while facilitating connections between customers and service providers.
Necessary Cookies
These cookies are essential for the website to function properly and cannot be disabled.
- User authentication and session management
- Service request and matching form data
- Platform security and fraud prevention
- Website functionality and navigation
- Customer-provider communication facilitation
- abgen_session
- csrf_token
- user_auth
- service_request
- provider_match
Analytics Cookies
Help us understand how users interact with our intermediary platform to improve matching algorithms and user experience.
- Platform traffic and usage analysis
- Popular service category identification
- Customer-provider matching optimization
- Intermediary platform performance monitoring
- Service request completion rate analysis
- Google Analytics 4
- Hotjar (if implemented)
- Microsoft Clarity (if implemented)
Marketing Cookies
Enable personalized advertising about our intermediary platform and promotional content for luxury service categories based on your interests.
- Personalized platform advertisements
- Service category retargeting campaigns
- Social media integration for platform promotion
- Email marketing for intermediary services
- Provider network promotional content
- Facebook Pixel
- Google Ads
- LinkedIn Insight Tag
- Email service providers
Preference Cookies
Remember your choices and settings for a personalized experience.
- Language preferences
- Currency selection
- Theme settings (light/dark)
- Accessibility preferences
- language
- currency
- theme
- accessibility_settings
Under the EU General Data Protection Regulation (GDPR) and Italian data protection laws, you have the following rights regarding cookies and personal data:
✓ Right to Consent
Freely given, specific, informed consent before non-essential cookies are placed.
✓ Right to Withdraw
Withdraw consent at any time with the same ease as giving it.
✓ Right to Access
Know what personal data we process and how we use cookies.
✓ Right to Rectification
Correct any inaccurate personal data we hold about you.
✓ Right to Erasure
Request deletion of your personal data in certain circumstances.
✓ Right to Object
Object to processing based on legitimate interests or direct marketing.
On Our Website:
- • Use the "Change Cookie Preferences" button above
- • Cookie banner appears on first visit
- • Consent expires after 13 months (GDPR requirement)
- • Clear instructions for each cookie category
In Your Browser:
- • Chrome: Settings > Privacy and security > Cookies
- • Firefox: Settings > Privacy & Security
- • Safari: Preferences > Privacy
- • Edge: Settings > Cookies and site permissions
If you have questions about our cookie policy or wish to exercise your GDPR rights, please contact us:
ABGEN - Intermediario di Servizi di Lusso
[Your Italian Address]
[City], [Postal Code], Italy
Data Protection Officer: [DPO Name] - dpo@abgen.it
If you are not satisfied with our response, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali) at www.gpdp.it
We may update this cookie policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Current Version: 1.0
Last Updated: October 21, 2025
Effective Date: October 21, 2025
Significant changes will be communicated through a prominent notice on our website or via email to registered users.