Terms of Service
ABGEN – Luxury Services Intermediary
Last Updated: October 22, 2025
IMPORTANT: ABGEN is an intermediary platform
ABGEN operates as an intermediary between customers and luxury service providers. We do not directly provide services but facilitate connections between supply and demand.
ABGEN Responsibilities:
- • Platform maintenance and functionality
- • Connecting customers with service providers
- • Processing bookings and payments
- • Customer support and assistance
Service Provider Responsibilities:
- • Direct service delivery
- • Service quality and compliance
- • Managing cancellations/modifications
- • Customer service during delivery
Company Name: ABGEN
VAT Number: IT15867331009
Registered Office: Via Francesco Donati, 34c, 00126 Rome, Italy
REA/CCIAA: [Your REA Number] (if available)
PEC: [your-pec@certified-email.it]
ABGEN facilitates access to luxury services through our intermediary platform:
Transportation
Premium car rentals, chauffeur services, and luxury transportation
Events
Exclusive events, cultural experiences, and entertainment
Experiences
Luxury travel, dining, and personalized experiences
Selection
Choose your desired service from our platform
Booking
Complete the booking form with your requirements
Confirmation
ABGEN connects you with suitable service provider
Payment
Secure payment processing through Stripe
Pricing Structure
- • Service cost: Paid to service provider
- • Intermediary commission: ABGEN's platform fee
- • Total amount: Clearly displayed before payment
Payment Methods
We accept major credit cards, bank transfers, and other secure payment methods. All transactions are processed securely.
General Guidelines:
- • Free cancellation: Usually available 24-48 hours before service
- • Partial refunds: May apply based on timing and service type
- • ABGEN commission: Refundable according to specific policy
- • Force majeure: Full refunds typically provided
You agree to:
- • Provide accurate information during booking
- • Respect service provider policies and guidelines
- • Make payments as agreed
- • Communicate any changes or issues promptly
- • Treat service providers with respect
Prohibited Activities:
- • Bypassing the platform for direct bookings
- • Providing false or misleading information
- • Misusing the platform or services
- • Violating applicable laws or regulations
Important Notice
As an intermediary platform, ABGEN's liability is limited to platform-related issues. Service providers are directly responsible for service delivery, quality, and customer satisfaction.
ABGEN Liability Scope:
- • Platform functionality and availability
- • Payment processing security
- • Customer data protection
- • Communication facilitation
Service Provider Responsibility:
- • Service quality and delivery
- • Customer safety during service
- • Compliance with regulations
- • Direct customer support
General Support
Legal Matters
ABGEN reserves the right to modify these terms and conditions. Users will be notified of significant changes via email or platform notification.
Continued use of the platform after changes constitutes acceptance of the new terms.
These terms are governed by Italian law and EU regulations.
Any disputes will be subject to the jurisdiction of Italian courts, specifically the courts of Rome for business matters.